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Return Policy

All orders placed through the online Council Store are final (nonreturnable and nonrefundable).

Requests to exchange materials and/or merchandise must be initiated within 30 days of the purchase date listed on your receipt. Exchanges will only be processed for customers who received an incorrect item or items that were not listed on the initial order. Each request to exchange will be reviewed by a Council for Professional Recognition staff member. Once validated the correct item will be reshipped.

If the Council requires the return of the incorrect item, we will provide the customer with a method to return the item at no cost to the customer.  Please allow 2-4 weeks from the date of the exchange request to receive your corrected item. When required, the customer must return the incorrect item within 10 business days or they will be billed the balance of the exchange item.

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